"Dr. Millard is the most skilled, precise, empathetic veterinarian I have ever encountered. She cares not only for the patient, but the family and supports you through the rough patches in aftercare and ensures a safe and successful surgery for your pet. I cannot speak highly enough of these doctors and their commitment to their patients, families and veterinary medicine as a whole. They are blessing to all of us! She saved my sweet boy and I will be forever grateful. Forever."

~ Megan

"I have no words to thank the doctors that saved the life of our baby Hero he had received two bullets in his front left leg and had to have an emergency surgery unfortunately he lost all his left leg and received 4 blood transfusions plus another emergency surgery for all the blood he lost his doctors Heather and Rafael stayed overnight shifts with Hero during his critical condition again thanks to the whole team for saving our Hero. The whole team deserves 5 stars. Muchas Gracias por toda la dedicación !!!"

~ Arias

"We have used the services of doctors Heather Towle Millard and Ralph Millard for several years (starting in 2010)and for several of our pets. From ACL surgery to removal of tumors to correcting misdiagnosis of other veterinarians, you could not find more professional or better trained doctors. They care so much about what they do and how your pet is taken care of. They are the best and I never tire of recommending them to anyone who is seeking surgical care for their pets."

~ Tim

"I have had the pleasure to work beside Dr Ralph and Heather Millard. There were countless times that I would sit in an exam room with concerned pet parents and inform them that their loved one needed emergency surgery. I would be able to look them in the eyes and say with no hesitation that I was about to transfer their pet’s care into the best soft tissue surgeon not just in the metro area or state, but the best soft tissue surgeon for states. That is why when I had to make the choice for my dog to have airway surgery and her spleen removed it was without hesitation that I had Dr Heather Millard preform the procedures. And it is why I chose Phoenix Veterinary Surgical Specialist for my other dog to have an airway surgery a couple weeks ago. I have witness the care that both Dr Millards have toward their patients and the humans attached. They do not perceive that their job is done when the surgery is done, but they care about the after care, the owners concerns and ensuring the pet’s underlying issue has been addressed and fixed. I have seen Dr Ralph Millard fix fractures that are extensive and complex to great results. As a referring veterinarian I absolutely trust Phoenix Veterinary Surgical Specialist with the care of my patients and as a pet owner I am thrilled to have them back in Kansas City."

~ Jennifer

"It's not often you find a board certified veterinary surgeon who's superior skills are only equaled by her level of compassion, but Dr Heather Millard is that rare individual. It's never easy when you have a dog that needs to undergo an urgent surgery, but on the recommendation of my Critical Care doctor who examined my girl, we had Dr Millard perform the surgery. Between the post surgery update call, calls/texts about medicines, and a handful of communications during the first several days she was at home recuperating, I was amazed at both the rapid progress of my pup and astonished at how responsive and concerned Dr Millard continued to be. This stuff is so stressful and we feel just so fortunate to have had someone with Dr Millard's level of skill and compassion to lean on and help our girl get better. Thank you so much Dr Millard and best of luck in your new venture!"

~ Rick

"PHENOMENAL!! I called on Monday for a consult for my dogs tumor, seen on Tuesday, surgery on Wednesday and home on Thursday! Dr. Heather Millard is a God send! I felt at ease when I read her online bio, but after meeting her, I knew she was the perfect surgeon for my dog. She was very informative, compassionate and just all around amazing. She kept me informed before surgery and I personally got a call from her after surgery. She gave us hope again for our best friend! Thank you Dr. Millard and staff! We are forever grateful for each and every one of you!"

~ Amy